Technical Support

The Shoptech Technical Support department is uniquely qualified to answer questions on all of our products and shops in general. Many technicians in the technical support department have worked in a job shop prior to joining Shoptech. When you call for support, you won't have to worry about whether your technician knows what a router is. They are familiar with all the terminology of a job shop and have practical experience to back it up. No other job shop software company can beat that!

All systems that are delivered come with a free 6-month support agreement. This support program enables you to call our technical professionals in the rare event that you experience a system problem. When calling, we ensure that you will speak to a live person who can promptly and courteously handle your inquiry. You will not be sent to an automated answering system or be cued into a waiting list, we realize that you have a business to manage and want to make sure any problems you experience are promptly resolved.

You are entitled to the following during this
6-month period:

  • Unlimited toll-free calls to our technical support center
  • Free, unlimited upgrades to your software (when available)
  • Free Subscription to our monthly e-Newsletter
  • Free e-learning classes

Thereafter, you may choose a variety of support packages that best suit your needs and your budget. Support is available on an annual contract basis only.

Online help is available for the E2 Shop System. Login and try looking through our Technical Support FAQs Login Now!

You can still give us a call or FAX us too!

Support Phone: 1-800-677-9640
Monday - Friday from 8:00-8:00 EST
Support Fax: 1-513-794-7789

Consulting Services

To further enhance your experience with your software, you are assigned an Inside Consultant who serves as your key company contact after your purchase of the E2 Shop System.

The Consulting team has over 60 years of manufacturing, consulting, and training experience and offers the following services:

  • Classroom Training
  • On-Site Training
  • Advanced Training
  • Phone & Modem Training
  • Consultation at regional trade shows

Our Inside Consulting program was designed to enhance our Technical Support should you need to be walked through an area of the system you are unfamiliar with; your Inside Consultant can help you. Therefore, you can receive the personalized attention that you need with someone you will become familiar and comfortable with rather than relying on the first available technical support staff member to help you. Chances are that many of your questions will start with "How do I..." These types of inquiries are best handled by your trained and experienced consultant.

 

Listen to our customers

Kay Rathburn

Phymet

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On Implementation Services

Shoptech prides itself on being extremely accessible to customers. If you have any questions about our implementation services please email us.

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