Client satisfaction

5 Tips for building customer relationships that last

What’s the most valuable asset in your shop? Your equipment? Your employees? The building itself? Those are all pretty valuable, but chances are good that there’s one other asset your shop couldn’t do without. It’s your customers. Specifically, it’s your relationship with those customers, especially the ones who send the most business to your shop. […]

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3 Management tips to make your job shop more efficient

There’s one surefire way to make your job shop more profitable this year – by becoming more efficient. Eliminating waste and getting more production out of your team is a guaranteed formula for increased profitability. Greater efficiency is easier said than done, though. That’s especially true when you’re juggling a wide range of customer demands […]

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postcertification

The road to ISO certification: Post-certification – Part 5/5

Getting certified isn’t the end of the certification journey. In many ways, it’s just the beginning of a new process. Once you’re certified, you have to meet certain criteria to keep your certification. Auditors want to know that you not only have a quality process in place, but that you actually implement that process. In […]

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certification

The road to ISO certification: The audit – Part 4/5

This is what you’ve been preparing for. It’s finally time to put all your hard work to the test and earn that valuable certification designation. Many people get nervous or anxious about the idea of an audit. However, it doesn’t have to be a stressful experience, especially if you’ve put in the preparation. In the […]

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Preassessment

The road to ISO certification: Pre-assessment – Part 3/5

If you’ve reached this step in the process, then you are well on your way to certification. In the previous two parts of this series, we talked about initial on-site training and creating all of the necessary documentation. Once you complete those steps, you’ll almost be ready for your certification audit. Before you move forward […]

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The road to ISO certification: Documentation – Part 2/5

Welcome back to our five-part series on ISO certification. In Part One, we talked about on-site training and how important it is to starting the certification process on the right foot. In future parts of this series, we’ll talk about internal audits, your certification audit, and how to keep your certification. If you can’t wait […]

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The road to ISO certification: On-site Training – Part 1/5

So you’ve decided to get your ISO certification? Congratulations! Being ISO certified can open the door to a whole new world of jobs and customers that your job shop would never otherwise have access to. More importantly, though, it will help you improve your processes and service. You’ll operate more efficiently and provide better quality […]

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virtual training speeds job shop software implementation

Shorten learning curve with virtual training for job shop software

There’s no doubt that job shop software can improve your shop’s efficiency, productivity, and overall profitability. However, just having the right software isn’t enough. You also need to make sure your team members are using it properly. Even the best software won’t produce results if your workers aren’t implementing it to its fullest capabilities. Most […]

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Don't delay your job shop software implementation

Speed up your job shop software implementation

Do you dread the idea of implementing new job shop software? Have you purchased software that’s subsequently gone unused because you don’t know how to manage the transition? You’re not alone. For many job shops, the challenge isn’t in finding the right software; it’s in implementing the new software. Most job shop owners see the […]

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Section 179 gives owners a way to write off job shop software investment

How to write off your job shop software investment

It’s that time of year again. No, I’m not talking about the holiday season. Rather, it’s the time of year when business owners all over the country are making end-of-year decisions to anticipate and plan for next year. Part of that “taking stock” of your business includes what kind of investments for the future you […]

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