East Branch Turns to Shoptech’s E2 Software
Their search quickly led them to Shoptech and E2. According to Chris, it was clear that E2 was the software that East Branch was looking for. He said, “The automation in E2 is so convenient. You input data once and it’s immediately available everywhere. I can generate a quote and then we have that information in the system to schedule the job, order the materials, and for anything else we need to do.”
Today, East Branch uses E2 for nearly every function in the shop. They use it for estimating, scheduling, material management, quality control, and more. Chris said that the only function they don’t use E2 for is customer relationship management.
Chris also praised Shoptech’s support and implementation teams. “From the time we purchased E2, the support has been terrific,” he added. “You can call the support team with any issue or question, and they’ll have the solution for you.”
Shoptech Customer Community Enhances E2 Experience
Today, East Branch Engineering is going through another growth cycle. While their specialty is still small lots, the shop is venturing into more jobs that involve larger quantities.Chris explained that the transition has forced him to use E2 in new ways, and that process has required a bit of learning on his part.
While Shoptech support has continued to be helpful, Chris says he has recently gotten great value out of Shoptech’s new Customer Community. “I love Shoptech’s support team,” he said, “but sometimes you really want to connect with other shop owners to hear how they’re using the software.”
That’s what the Customer Community allows shop owners and managers to do. You can log into the community and then post any question you may have. Other customers who have encountered similar challenges then post their answers.Chris said that the community is very active, so a lot of time she doesn’t even have to post a question. He simply searched past posts and can usually find answers and new insights within minutes.
Additionally, Chris said he appreciates how Shoptech actually reads the comments and input in the Customer Community and integrates that feedback into the software.”I’ve seen it many times,” he said, “where a shop owner will request a feature and other customers will echo the sentiment. And then a couple weeks later in a new update, you’ll see that feature implemented.”
“I like that Shoptech actually listens to the customers andtakes that feedback to heart,” Chris added.