Getting customers to feel warm and fuzzy about their job shop often isn’t on an owner’s radar. However, owners of small shops know how important it is to have great customer service. Providing great customer service will help your customers feel more connected to your shop, which will bring them back when they have other jobs. So how…
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Running a job shop is difficult work, and each has specific needs. However, there are four building blocks, along with a good ERP software, that can help any job shop. With accurate invoicing, a broad customer base, great customer relationships, and efficient scheduling, any job shop will have a great foundation to succeed. Accurate Invoicing…
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Many people have been working from home over the past few months, and one of the side effects they’ve seen is fewer meetings. There’s a joke that many meetings could have just been emails. Now people are seeing the truth behind that. There are many things in a machine shop that you can’t do from…
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You sit down at your computer and see a familiar sight. It’s another email from another frustrated customer. They want to know when their job will be complete. When will it ship? What’s taking so long? How much longer? Do these questions sound familiar? Are you getting complaints from customers about your long turnaround time…
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If you are a current customer with a support question, please email shoptech-techsupport@ecisolutions.com directly.
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