Last Updated: April 2019
Shoptech Industrial Software Corporation’s policy is to respect and protect the privacy of our users.
All recipients have the option to subscribe or unsubscribe from the following emails:
- Manufacturing Blog
- Marketing Offers & Updates
- Software Updates for Customers
- Product Support & Maintenance Renewals
To manage your subscriptions to any of the email types listed above, follow this link: https://content.shoptech.com/email-subscriptions
- Personal Information Collected on Our Sites
While you can access most areas of our website without submitting any personal data, there are some areas of our site that request information from you, such as registering for a training class or downloading a brochure. This may include your name, email address, phone number, company/business name, and state/province. We do not collect any personal data unless you provide it voluntarily. It is our policy to use this information for internal purposes only and it will not be shared with third parties for commercial purposes. By submitting this information, you are giving consent for Shoptech employees to contact you.
We do collect non-personally identifiable information and store it in our server logs. We also use Google Analytics, a service that records non-personally identifiable data such as browser type, operating system, the date and time of a visit, where visitors came from, the pages visited on this website, the time spent viewing site, where visitors went when they left the site, and return visits to the site. This data is anonymized when collected for statistical purposes.
Shoptech does collect financial information on the site. Customers can pay their invoices for support and other paid services with a credit card. However, Shoptech does not store any of this financial information on the website.
The purpose for collecting the information above includes: 1.) To cater content to your needs and enhance and personalize your browser experience; 2.) To offer better customer service and fulfill product service requests; 3.) To share information about any special offers or product information.
In addition, we may disclose your personal information if required to do so by law, including by search warrant, subpoena, or court order.
- Advertising & Marketing Communications
Shoptech uses limited third party technologies to remarket our website/products based on your behavior while using this site. Note that only non-personally identifiable information is used in this process. This means that depending which pages you visit on this website, your browser can become part of an audience, thus be exposed to our ads through third-party ad networks (including Google) across the Internet.
Shoptech will reach out to you if we would like to use any personal information in our marketing or advertising materials. At this point, you will have the option to decline permission for us to do this. You are not required to provide Shoptech with personal data for marketing purposes. You can opt out of being included in remarketing by visiting the Network Advertising Initiative opt-out page.
If you would like to remove cookies from your browser, Google Chrome offers a help page with instructions on how to manage them. If you choose not to accept cookies for Shoptech’s website, this could result in limited access and speed when navigating the web pages.
Clear Gifs are small, clear images placed on a webpage that function similarly to cookies. We use Clear Gifs in emails to track which emails have been opened by recipients. This allows us to evaluate the effectiveness of our marketing campaigns. If you choose to opt out of our marketing emails, the Clear Gifs will not be used in any other form of communication.
- Protection of Your Personal Information
Shoptech has multiple different security measures in place including firewalls, limited access to information, encryption, and other security technologies. All preventive action is being taken in order to stop any sort of data breach. In the case of a breach occurring, all affected parties will be notified within 72 hours of the event. Shoptech stores the data it collects, the customer databases, on Shoptech’s servers on the Google Cloud Platform.
- Transfer of Data Outside of the European Economic Area (EEA)
Shoptech Software is based in the United States, which is where any personal information submitted on the website will be stored and processed. The United States has been named as one of the countries that provide an adequate level of protection for personal data by the European Commission. The United States has taken the applicable safeguards to protect your personal information when transferred from the European Economic Area to outside countries. Shoptech is subject to the enforcement powers of the U.S. Federal Trade Commission.
- Access to Personal Information
You may request details of personal information which we hold about you under the Data Protection Act 1998. There is no charge to access your personal information, but a small fee may be due in certain circumstances. If you would like a copy of the information held on you or would like us to delete your data at any point in time, contact Shoptech at one of the mail addresses below. We will hold onto customer data for 30 days after your account has gone inactive.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
- Questions/ Contact Us
The website is controlled by Shoptech from its offices in Glastonbury, Connecticut, United States of America. All matters relating to your access to, or use of, this website shall be governed by U.S. federal law or the laws of the State of Connecticut. Any legal action or proceeding relating to your access to, or use of, this website shall be instituted in a state or federal court in Connecticut. You and Shoptech agree to submit to the jurisdiction of, and agree that venue is proper in, these courts in any such legal action or proceeding.
180 Glastonbury Blvd., Suite 303
Glastonbury, CT 06033