The Shoptech Technical Support department is uniquely qualified to answer questions on all of our products and shops in general. Many technicians in the support department have worked in a manufacturing shop prior to joining Shoptech. When you call for support, you won’t have to worry about whether your technician knows what a router is. They’re familiar with all the terminology of a job shop and have practical experience to back it up. No other manufacturing software company can beat that!
All systems delivered, come with a free 6-month support agreement as well as your implementation specialist. This support program enables you to call our technical professionals in the rare event that you experience a system problem. When calling, we ensure that you will speak to a live person who can promptly and courteously handle your inquiry. You won’t be sent to an automated answering system or be cued into a waiting list, we realize that you have a business to manage and want to make sure any problems you experience are promptly resolved. There are multiple ways to contact support, so you can select the most convenient option for you.
Options for contacting support:
Phone: Our phone support is available Monday – Friday from 7:00 A.M. – 8:00 P.M. EST 800-677-9640
Online Chat: Click to Chat
Shoptech Community: Click to View