Automation Outfitters Inc. is a family business that was started in 2005 and initially focused on residential automation. Today it includes commercial and industrial automation with home automation being a smaller focus of the business. They have seen significant growth over the past 10 years with the addition of 16 new employees. Automation Outfitters is an OEM control manufacturer and they build engineered-to-order control panels that operate and power manufacturing facilities. Their industry is very specific, but they also do some other service and electrical work.
Sharon Evans has worked at Automation Outfitters for four years. Due to it being a small business, she has to wear many hats including accounting, HR, and office manager. She also oversees the purchasing, customer service, and warehouse departments. Sharon was around for both the implementation of their previous software and when they made the switch to E2.
Before E2, Automation Outfitters was struggling with almost every aspect of the old software. Everyone in the building used the software for some part of their job, and there were bottlenecks throughout. It would slow down or completely halt the computers, backing up their whole process constantly. Global Shop’s software was supposed to be making their jobs easier, not more difficult. It didn’t take long for Automation Outfitters to start looking for a replacement ERP system.