Web Seal is a custom fab shop that makes and distributes seals in New York. They’ve used Shoptech software since 2006, and they love how it has helped their shop. Since they are a custom shop, no two days are alike. As Donna Mihalik, Vice President and New Business Development, said, “No day or hour is ever the same. And that’s why we needed an ERP system that could handle that.” E2 has done that and more.
Aside from simply helping them with day-to-day activity in their shop, E2 has also helped Web Seal ride out some hard times. Donna remembered, “We’ve been through a number of downturns in the economy…There’s a lot of competition in our industry. And I have to say that E2 has been fairly instrumental in helping us to stay on track during the recession in 2008.” E2 has also helped them keep their shop running during the pandemic. As Donna shared, “It’s helping keep workers who physically need to be in the building. We’re able to keep people working on the floor, connected and on the same page as the people who are working from home. I’m not sure how we could have done this otherwise.”
Web Seal is a family-owned shop, and they like to keep their headcount low. They’re a certified small business, which means they have fewer than 50 employees. Staying that small helps them keep the feeling of being a family, while also allowing them to be agile and change the business as needed. What that means is that they needed an ERP system that would help them be efficient. E2 has been that system. As Donna said, “E2 has been a part of being able to help us reduce the number of steps that it takes to produce what we do. We currently have about 26 employees. [E2] has been an important part of our lean quality process and process improvement.” With E2, Web Seal has been able to keep its headcount low while keeping its output and quality high.